Where do you deliver and how much it cost?
We deliver international wide!
International shipping costs will apply, and will be added at checkout.
For domestic, shipping fees depends on the weight of the item and rate imposed by DHL and J&T Express.

What kind of shipping method do you offer?
Shipping method:

• International : DHL
• Nationwide  : J&T Express

How long does delivery take?
Malaysia Shipping

It depends on where you are. Domestic orders processed will take 3-7 business days to arrive while Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How can I get my shipping information?
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to keep track on the status of your parcel. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

My items haven’t been received yet. What should I do?
If your items have still not arrived, don’t worry. You can track the transit status of your order by clicking the Tracking Number provided or drop an email to us ratasya.hq@gmail.com.

My order is not delivered/missing. I want a refund!
If this does happen, kindly email us your order detail information to ratasya.hq@gmail.com. Information required:

• Order ID number
• Customer’s name
• Customer’s contact number

We will assist in checking the status of your parcel and claim the refund from our courier services. The process of refunding from the courier will take about 2 months, however, we realise that is still quite a long time to wait, so we will try our very best to speed up the process as fast as we can!

I received my order, but one of the items is missing. What should I do?
If this happens, kindly email us your order detail information to ratasya.hq@gmail.com. Information required:

• Item missing code
• Order ID number
• Photo of received items
• Customer’s contact number

You have to tell us about the missing item within 7 days of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible. If you would like a refund instead, the process will take about 2 months. Again, we don’t like to keep our customers waiting, so we will try our very best to speed the process up!

Where should I ship my order to?
It’s up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment our courier services deliver the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest courier office or sent back to us. We WILL NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of the customer by the time parcel delivered. You have to bear the shipping cost for second time shipping.

Can I self-collect?
Yes. can Pick up

Can you expedite my delivery process?
Our delivery process is based on a First Come First Served basis.